House Rules /Regulations

Every Guest is requested to observe and comply with the following Regulations established at the Colo-I-Suva Rainforest Eco Resort (CISRER) to maintain the quality of the hotel and to ensure that Hotel Guests have a pleasant and safe stay. If a Guest does not comply with the House Regulations ( and other rules that may be introduced from time to time) , the CISRER may choose not to permit further use by the guest of the Guest’s Hotel room and other Hotel facilities pursuant to Hotels and Guest Houses (Amendment) Act 2006 – Act No.9 and other provisions as allowed for by law or generally established custom. The CISRER will not be liable to any Guest or other person for any damage caused by his/her failure to comply with the House Regulations

  1. Please do not smoke in any room, bed or in any other place where smoking presents a fire hazard. Smoking is only permitted in designated smoking areas.
  2. Please refrain from doing any act which is likely to cause a fire and from using any heat- generating articles such as a heating apparatus, cooking appliances, lighting mosquito coils, lighting candles… etc.
  3. Please do not bring onto the premises of the Hotel any of the following as they disturb or endanger other Guests:
    1. animals or birds of any kind except guide dogs and assistance dogs;
    2. gunpowder, oils or other explosives or flammable substances;
    3. poisons, pesticides or any other dangerous chemicals;
    4. objects or foodstuffs emitting a foul odor (eg Durian);
    5. objects of an unusually large size or in unusually large quantities; and unregistered firearms or swords or drugs or other articles, the possession of which is prohibited by the laws of Fiji.
  4. Please refrain from inviting outside visitors to your guest room after 10 p.m.
  5. Please refrain from using your room for purposes other than lodging.
  6. Please refrain from using rooms or the public areas as an office/work space unless permitted by special agreement.
  7. Gambling or other acts which are contrary to good morals or which cause an annoyance are strictly prohibited.
  8. Please do not consume Kava in your room or in any of the public areas without express prior permission from the management.
  9. Rules regarding equipment and fixtures on the premises are as follows:
    1. Refrain from using equipment or fixtures for purposes other than those intended.
    2. Please do not take equipment and fixtures out of the Hotel.
    3. Removal or alteration of equipment or fixtures is prohibited.
    4. Please refrain from touching the security camera, sensor/s and any fire/safety equipment.
  10. You will be charged by Police and made to pay for any damage or loss of the CISRER facilities or equipment, inside or outside the Hotel caused by you or your Guests.
  11. A dress code is applicable in the Hotel Restaurant; therefore, we ask all our guests to abide by the Dress Code for dining in Raintree Restaurant and Bar
  12. When ordering meals and drinks to be delivered from outside the Hotel, consumption is not permitted in any public areas.
  13. The CISRER may refuse to accommodate a Guest who behaves in a manner which may physically or mentally cause harm to Guests and property as well as to his/her self, due to illness, dementia or intoxication. A sick or injured person without an appropriate attendant may also be refused.
  14. Please use the safety deposit facility at reception for money and valuables which is available free of charge at the Front Desk.
  15. All guests are strongly advised to ensure all doors and windows are secure when you leave your room. Our hotel front gates are normally locked at 10.00pm  and opened at 6.30am – should you require to enter or leave the property outside of these times call the number on the gate and the night porter will open it for you. This is merely a precautionary measure to ensure all our guests feel safe and comfortable The CISRER will not be liable for the loss or theft of valuables left in rooms.
  16. Please pre-arrange charge-back facilities at reception if you wish to sign for any bills in the Hotel’s restaurant & bar, or any other services/facilities.
  17. A taxi telephone is located outside the restaurant – no public phone facilities are available in the resort.
  18. Please pay your bills whenever the Front Cashier presents a bill while you are staying at the Hotel. All bills are due upon such presentation.
  19. When no instructions are given by the owner to the Hotel of guest baggage left behind or when ownership is unknown, the Hotel will hold the article(s) for 1 month including the date it is found, and after this period, the Hotel shall dispose of it according to Fijian laws. Likewise, unclaimed articles, whether valuable or non-valuable, shall be disposed of the same way, unless otherwise specified. Articles which remain unclaimed after this period shall be discarded, in accordance with the law. Perishable items will be discarded immediately.
  20. Children must be supervised at all times – Please DO NOT leave children unattended – there is a lake, a pond and a swimming pool on the premises, Colo-i-Suva Rainforest Eco Resort will not be liable for any accidents/injuries

Terms and Conditions for Accommodation Agreements (Guest bookings and stays)

  1. Scope of Applications

Article 1

  1. This document (“Terms and Conditions”) describes the terms of accommodation agreements and related agreements (collectively “Accommodation Agreements”) concluded between Colo-I-Suva Holdings Pte Limited Trading as Colo-I-Suva Rainforest Eco Resort. (“Hotel”), its subsidiary Spruce Pte Limited Trading as Raintree Lodge and its guests (“Guests”). Any items not stipulated in this Terms and Conditions shall be determined according to the laws of Fiji or generally established custom.
  2. Notwithstanding the above, in cases where the Hotel accepts a special agreement, insofar as such special agreement does not violate the laws of Fiji or generally established custom, such special agreement shall have precedence over these Terms and Conditions.
  3. Words importing the singular include the plural and vice versa.
  4. These Terms and Conditions apply for hotel accommodation contracts as well as for all other supplies and services provided by the Hotel to the guest.
  5. Unless expressly recognised in writing by the Hotel, alternative provisions, including those contained in the guest’s or customer’s general terms and conditions, shall not be applicable.
  1. Requesting an Accommodation Agreement

Article 2

  1. When requesting an Accommodation Agreement with the Hotel, Fiji law requires that a “ Register must be kept & maintained at all times”, Fiji Hotels and Guest Houses Act (Cap 195)

You will be required to produce the following information at the time of booking and/or as you check-in at the Reception desk.

  • (1) Names and contact information of all Guests
  • (2) Dates of stay and estimated time of arrival
  • (3) Permanent Address
  • (4) Nationality | Passport No and photo ID (Photocopies will be taken) | Contact phone & email | Signature
  • (5) Other items as specified by the Hotel/or as required by law
  1. If Guests wishes to extend their stay beyond the dates specified in Paragraph 1 (2) above and have requested during their stay, the Hotel may process such request as an extension or as an offer for new Accommodation Agreements at the time such request is made.
  • Effective Date of Accommodation Agreements

Article 3

  1. Accommodation Agreements become effective when the Hotel approves the request described in Article 2 above. However, this will not apply if it is proved that the Hotel did not approve the request.
  2. A hotel accommodation contract (hereinafter: “contract”) is established when a guest booking inquiry is responded to with a booking confirmation from the Hotel.
  3. The contractual partners are the Hotel and the guest. If a third party undertakes the booking for the guest, as the customer, it, along with the guest, will be liable as joint debtors to the Hotel for all obligations arising from the contract, provided the Hotel has possession of a corresponding declaration from the customer. Irrespective of this, every customer is obliged to pass on to the guest all information relevant to the booking, particularly these Terms and Conditions.
  4. Sub-contracting or sub-letting of rooms, together with their use for any purposes other than accommodation, require the prior written approval of the Hotel.



iv.  Services, Prices, Payment

Article 4

  1. The Hotel is obliged to avail the rooms that the guest has reserved in accordance with these Terms and Conditions and to provide the agreed services.
  1. The guest is obliged to pay the current or agreed Hotel prices for the hire of the room and for any other services she/he has made use of. This also applies to services effected by the guest or customer and expenses incurred by the Hotel vis-à-vis third parties.
  1. The agreed prices include the statutory rate of VAT (and any other taxes). If the period between the conclusion of contract and the arrival of the guest exceeds four months and the statutory rate of VAT or local taxes and charges increase following the conclusion of contract, the Hotel reserves the right to increase the agreed price by an amount equal to that of the increase of the payable VAT or local taxes and charges.
  1. The Hotel is likewise entitled to change prices if, following the conclusion of contract, the guest requests changes to the number of rooms reserved, the services required of the Hotel or the length of the stay of the guest and the Hotel agrees to these changes.
  1. The Hotel’s goods & services are payable in advance, invoices are payable in full immediately upon receipt. The guest will at the very latest be in default of the obligation of payment (where credit is approved) if she/he fails to render payment within 30 days following the due date and receipt of invoice; if the guest is a consumer this only applies if special reference is made to the legal consequences on the invoice. If the guest is in default of payment, the Hotel is entitled to charge consumers default interest at the rate of 5 percentage points over the ANZ base interest rate for overdrafts. For commercial transactions, the rate of default interest is 8 percentage points above the ANZ base interest rate for overdrafts. The Hotel reserves the right to seek a larger amount of damages.

The Hotel shall charge a fee of FJD$ 15.00 for every reminder it sends in respect of outstanding payments.

  1. The Hotel is entitled upon conclusion of the contract or subsequently to request a reasonable advance payment or security deposit from the guest. The amount of the advance payment and the due date for its payment may be agreed verbally or in writing in the contract. During the stay of the guest in the Hotel, the Hotel is furthermore entitled at any time to request payment for the costs incurred to that time by the guest by issuing an interim invoice and to demand its immediate settlement.
  1. The guest is only entitled to set off counterclaims against the claims of the Hotel, if these counterclaims are undisputed or have been confirmed by way of a final legal judgement. In the case of Guests with approved credit facilities, where a portion of payments due to the hotel are subject to a reasonable dispute the guest shall not be excused from making payment on those items which are not in dispute
  1. Rescission (withdrawal) by guest from contract, cancellation

Article 5

  1. The Hotel grants the guest the right to withdraw from the contract at any time. This is regulated by the following provisions:
  1. In the event that the guest withdraws the reservation, the Hotel shall have claim to reasonable compensation.
  1. The Hotel has the choice of charging the guest a flat rate cancellation fee instead of the actual loss involved. The Reservation will have attached specific terms and conditions and these are agreed to by the guest at the time of making the reservation – the hotel may choose cancellation charges as per the cancellation policy attached to the specific reservation/rate agreed on.
  1. Insofar as the Hotel charges for its specific loss, the maximum amount of compensation may not exceed the contractually agreed price of the services to be supplied by the Hotel less the value of the costs saved by the Hotel together with the amount that the Hotel acquires through the alternative use of the Hotel’s services.
  1. The compensation regulations referred to above shall apply if the guest does not show up to claim the room or services he has reserved without the written agreement of the Hotel.
  1. The Hotel has no claim to compensation if it has granted the guest an option in his contract to withdraw from the contract within a specified time period without any requirement to pay compensation (cancellation without penalty). The date of receipt of the withdrawal notice by the Hotel shall be definitive. The guest must declare his intention to rescind (withdraw) in writing.

vi. Rescission (withdrawal) by the Hotel

Article 6

  1. Provided that the guest has been granted the right to withdraw without penalty pursuant to IV. 3, the Hotel, for its part, is also entitled to withdraw without penalty within this time period if applications from other guests are available for contractually reserved rooms and the guest does not waive his right to withdraw without penalty when contacted by the Hotel.
  1. The Hotel is also entitled to withdraw from the contract if an advance payment or security deposit as agreed in accordance with III. 6 is not made/provided within a reasonable period of grace granted by the Hotel.
  1. Furthermore, the Hotel is entitled to withdraw from the contract if there are significant reasons, especially if:
    • an act of God or other circumstances beyond the control of the Hotel make the fulfilment of the contract impossible;
    • rooms are booked under misleading or erroneous information concerning material matters, e.g. relating to the identity of the guest;
    • the Hotel has good reasons for supposing that the use of the Hotel’s services could significantly jeopardise the smooth running of the Hotel’s operations, or the safety of Hotel guests or Hotel employees or severely besmirch the public image of the Hotel in a manner beyond the control or scope of the Hotel’s organisation;
    • unpermitted sub-contracting or sub-letting of rooms pursuant to II. 3 is undertaken;
    • the circumstances described in VI. 3 have occurred;
    • the Hotel becomes aware that the financial circumstances of the guest have significantly deteriorated following the conclusion of the contract, particularly if the guest fails to settle outstanding debts to the Hotel or fails to provide an adequate security deposit and therefore the Hotel’s entitlements to payment appear to be in jeopardy;
    • the guest issues an application for the commencement of insolvency proceedings in relation to his assets, or ceases making payments;
    • insolvency proceedings are commenced in relation to the assets of the guest or said proceedings are denied due to lack of assets or other such reason.
  1. The Hotel must promptly inform the guest that it is exercising the right of withdrawal.
  1. In such cases of withdrawal by the Hotel, the guest will not be entitled to claim for damages.

v. The Arrival and departure

Article 7

  1. The guest has no right to demand the provision of specific rooms, unless the Hotel has confirmed the provisions of particular rooms in writing.
  1. The reserved rooms shall be available to the guest from 2 pm onwards on the agreed day of arrival. The guest has no right to demand that rooms should be provided earlier.
  1. The guest should claim reserved rooms no later than by 3 pm on the agreed day of arrival. Unless a later time of arrival has been expressly agreed, and/or a deposit paid, after 3 pm the Hotel has the right to assign the room to a different guest; the guest has no right of compensation in this event. The Hotel has a right of rescission in this respect.
  1. On the agreed day of departure, rooms must be vacated and be at the Hotel’s disposal by 10.00 am at the latest. After this time the Hotel may charge the late check-out fee/rate up until 12 noon and after 12 noon the Hotel may charge the day-time room rate to compensate it for the additional use of the room and the costs incurred by way of the delayed availability of the room; from 4.00 pm it may charge 100% of the current full lodging price. The guest is entitled to show that the Hotel sustained no loss or a lesser amount of loss.

vi. The Liability of the Hotel, limitation period

Article 8

  1. The limit of liability for loss of or injury to guest’s property is governed by the Fiji Islands “Hotels and Guest Houses (Amendment) Act 2006 – Act No.9
    • Part 2
  1. A manager is not liable to make good to any guest of his, any loss of or

injury to any property brought to the hotel to a greater amount than $120

unless the guest proves that-

(a) the property was stolen, lost or damaged through the default, neglect or

wilful act of the manager or his employee; or

(b) the property was deposited by or on behalf of the guest expressly for safe

keeping with the manager or with an employee of his authorised or appearing

to be authorised for the purpose, and was, if so required by the manager or

that employee, in a container fastened or sealed by the depositor;

(c) at a time after the guest arrived at the hotel, either the property was

offered for deposit as aforesaid and the manager or his employee refused to

receive it, or the guest wished to offer the property for deposit but, through the default of the manager or his employee, was unable to do so.

  1. For services provided by the Hotel, the Hotel will make every effort to rectify this situation if the guest has made his objections promptly known. If the guest culpably fails to notify the Hotel of the shortcoming, there can be no entitlement to a reduction of the contractually agreed payment.
  1. In the event that a guest is provided with a parking space in the Hotel garage or car park, this shall not constitute a contract of safekeeping, even if a parking fee is paid. The Hotel has no duty to keep watch. In the event that a car (and/or its contents) is stolen or damaged while parked/being manoeuvred on the Hotel premises, the Hotel will not be liable unless it, its employees or vicarious agents acted deliberately or in a grossly negligent manner. In such a case, the claim for damages is to be asserted no later than upon leaving the Hotel premises.
  1. We do not provide Wake-up calls – However if they are requested wake-up calls will be conducted with the greatest of care by the Hotel. Claims for damages are excluded except in connection with deliberate acts or gross negligence.
  1. Messages, post and packages for guests will be handled with great care. The Hotel will assume responsibility for keeping such items and, upon request and in return for a charge, to forward post and packages for the guest; this also applies to items of lost property, upon inquiry by the guest. After having kept such articles for at least one month, the Hotel is entitled to dispose of such articles in return for a reasonable fee.
  1. The guest’s claims to compensation will become time-barred no later than two years from the time that the guest became aware of the damage event or, irrespective of such knowledge, no later than three years from the time of the said event. This does not apply with respect to liability for death or personal injury or for other damage resulting from any deliberate or grossly negligent breach of duty on the part of the Hotel, a statutory representative or vicarious agent of the Hotel
  1. Children must be supervised at all times – Please DO NOT leave children unattended – there is a lake, a pond and a swimming pool on the premises, Colo-i-Suva Rainforest Eco Resort will not be liable for any accidents/injuries.

vii. Concluding provisions, Court, Applicable law

Article 9

  1. Amendments and additions to this contract must be made in writing.
  1. The place of performance is the registered address of the Hotel. Payment must be effected at said address.
  1. It is agreed that legal disputes arising from or in connection with this contract will be heard before the Courts for Fiji.
  1. This contract is governed by the law of the Republic of Fiji to the exclusion of United Nations Convention on Contracts for the International Sale of Goods.
  1. If any of the provisions of these Terms and Conditions are ineffective or void, or become so in the future, this will not prejudice the effectiveness of the remaining provisions. The statutory regulations of Fiji apply accordingly.